Technical Support

Online Support Portal

Login or register - an email address is all that is required.

POD HPC Cloud Support

Contact POD Tech Support by emailing pod@penguincomputing.com.

Scyld ClusterWare

All Scyld ClusterWare support is managed through the support portal. Find product documentation, release notes, update information, and more. Through the portal, you can also communicate with our technical and cluster support engineers.

On-site support

1-888-PENGUIN (1-888-736-4846)
Monday-Friday, 6:00 a.m. to 5:00 p.m. (PST)

We will work with you to return your system to a functional state immediately. If remote service is unable to reinstate your previous operating conditions, we will dispatch an on-site technician (in accordance with your service terms and conditions).

24/7 telephone support

We do offer after-hours telephone support in certain support packages.