Customer Services

How can we help you?

For order or fulfillment questions, contact customer service:

1-888-PENGUIN
Monday-Friday, 6:00 a.m. to 5:00 p.m. (PST)
Or you can email us any time at service@penguincomputing.com.

When contacting us, please include your serial number (on a bar-coded label, on the back of the chassis, beginning with the letter P) or sales order number. Penguin Computing targets shipment of most systems in 7 to 10 business days or less. Additionally, every Penguin Computing system must pass a 48-hour stress test to ensure its reliability.

Return Material Authorization (RMA)

Contact Penguin Computing Tech Support:

1-888-PENGUIN
Monday-Friday, 6:00 a.m. to 5:00 p.m. (PST)
Or you can email us any time at service@penguincomputing.com.

Please note that adding or changing any components against the advice of a technical support representative voids the warranty of the effected system. Any sign that the serial number on your system has been altered will also void the warranty.

Systems that include next day on-site service contracts are eligible for next-business-day delivery of replacement parts depending on parts availability.

Short delays, though not common, may occur if parts are temporarily unavailable.